Privacy policy

Last updated: 4th September 2024

At Caboose Cycle Coaching, we are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://caboosecyclecoaching.com (the “Site”), or use our services, including purchasing cycling training plans. This policy applies to users in the UK, the EU, and worldwide.

By using our Site and services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site.

1. Information We Collect

1.1. Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on the Site, make a purchase, sign up for our newsletter, or otherwise contact us. This includes:

  • Name
  • Email Address
  • Mailing Address
  • Phone Number
  • Payment Information (credit card details are processed securely by our payment processor and are not stored on our servers)
  • Fitness Data: If applicable, such as information related to your fitness goals, performance data, and any other information you choose to provide in relation to our services.
  • Any other information you voluntarily provide to us.

1.2. Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device, including:

  • IP Address
  • Device Information (type, operating system, unique device identifiers)
  • Browser Information (type and version)
  • Pages Visited on Our Site
  • Time and Date of Your Visit
  • Referring/Exit Pages
  • Clickstream Data: Details of your interaction with our Site, such as what links you clicked, how long you spent on a page, and other usage patterns.

1.3. Cookies and Similar Technologies

We use cookies, web beacons, and other similar technologies to track your activity on our Site and hold certain information. Cookies are small data files that are stored on your device. They help us understand how users interact with our Site, allowing us to improve the user experience. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the Site.

1.4. Information from Other Sources

We may receive information about you from other sources, including third-party services and partners. This may include:

  • Social Media Data: If you choose to connect your account to social media accounts (e.g., Facebook, Instagram), we may collect information such as your profile information, friends list, and other publicly available data.
  • Third-Party Partners: Information from our partners, such as affiliate networks or joint marketing efforts.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: To complete your purchase of training plans or other services.
  • To Provide and Improve Services: To deliver the services you request, including personalized training plans, and to improve our offerings based on user feedback and usage patterns.
  • To Communicate with You: To send you updates, newsletters, marketing communications, and respond to your inquiries.
  • To Personalize Your Experience: To tailor content, marketing, and recommendations to your preferences.
  • To Conduct Analytics: To analyze how users interact with our Site and services, allowing us to improve functionality and content.
  • To Ensure Security: To protect our Site and services from fraud, abuse, or unauthorized access.
  • For Legal Compliance: To comply with legal obligations and resolve disputes.

2.1. Legal Bases for Processing (UK/EU Users)

For users located in the UK or EU, we process your personal data only when we have a legal basis to do so, which includes:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you (e.g., payment processors, email marketing platforms). These parties are required to keep your information confidential and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal processes, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy.

3.1. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information, such as using standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) or the European Commission, or by transferring data to countries deemed to have adequate protection levels.

4. Your Rights

4.1. For UK and EU Residents

  • Access, Rectification, and Erasure: You have the right to access, correct, or delete your personal data. You also have the right to object to or restrict processing.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
  • Lodging a Complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or with your local data protection authority in the EU if you believe your data protection rights have been violated.

4.2. For California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

  • Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request the deletion of personal information we have collected from you.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. (Note: We do not sell personal information.)
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

4.3. Exercising Your Rights

To exercise any of your rights under this Privacy Policy, please contact us at support@caboosecyclecoaching.com. We will respond to your request within the time frame required by applicable law.

5. Security of Your Information

We implement a variety of security measures to protect your personal information. These measures include encryption, firewalls, and secure server environments. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymize it.

7. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or other operational reasons. We will post any changes on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Caboose Cycle Coaching
Email: support@caboosecyclecoaching.com

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